Introducing ROK Headwear
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Unisex, premium quality hats for every season, designed in the UK and produced in the south of Spain.
Crafted from premium materials and with attention to detail at the forefront of every design, each ROK hat is a statement piece that will elevate any outfit.
From classic fedoras to unique canotiers, ROK is committed to sustainability which is evident in their production methods, with a focus on “slow-fashion’ using environmentally friendly materials and reducing waste wherever possible.
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“Slow Fashion"
A practice of producing garments with trendless designs and premium, long-lasting quality.The opposite to fast fashion, which produces 92 Million tonnes of waste per year. Second to oil, in the most polluting industries in the world.
Slow fashion is all about avoiding waste, this means ROK pieces are made-to-order, so you’ll wait longer for your limited edition piece but once you see & feel the quality, and have the knowing you are doing your part to look after our planet it'll all be worth it.
ROK is about crafting pieces that could last a lifetime.
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If you love hats, you’ll adore ROK.
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Delivery
ROK HEADWEAR
Shipping Policy
All orders will be dispatched the next day unless stated otherwise.
UK Standard (3-5 working days) £8
UK Fast Track (1-2 working days) £12
Europe (5-7 working days) £16
Rest of the world* £19
*Email us for est. shipping time to your country, a fast-track option may be available.
Import Duties & Taxes
Customers are responsible for any import duties, taxes, or customs fees that may apply upon delivery. These charges are determined by your country’s customs office and are not included in the purchase price or shipping cost. We recommend checking with your local customs authority for more information on potential charges before placing your order.
Returns
ROK HEADWEAR
Returns Policy
Due to the nature of our business and the bespoke items we sell, all sales are final, and we are unable to accept returns.
We therefore ask when shopping with us, to carefully consider all purchases and to ensure you are happy with and confident with your purchase before heading to the checkout. We are on hand to help you with all Enquiries, if you have any questions in regards to sizing, colours or require details/pictures of an item before placing an order, please email us at hello@rokthebrand.com
On the rare occasion that an item arrives faulty due to transit, please email us so we can review it for you.
Privacy Policy – ROK Headwear
1. Who We Are
ROK Headwear is owned by Rokthebrand Ltd ('we', 'us', 'our') and is committed to respecting your privacy and protecting your personal data.
This Privacy Policy outlines how we collect, use, and protect the information you provide when you use our website, www.rokheadwear.com
If you have any questions about how we handle your data, please contact us at:
hello@rokthebrand.com
2. Information We Collect
We may collect and process the following types of personal data:
- Name, email address, telephone number, and postal address
- Payment and transaction details (processed securely via third-party providers)
- Login and account details if you create an account
- Items you browse, add to wishlist or cart
- IP address, browser type, and device data
- Data collected via cookies (e.g., site usage, preferences)
3. How We Use Your Data
We use your data for the following purposes:
- To fulfil and manage orders
- To respond to enquiries and provide customer service
- To manage and improve our website and user experience
- To send service communications such as order confirmations
- To send marketing communications (only if you opt in)
- To comply with legal obligations
- To detect and prevent fraud
4. Cookies and Tracking
Our website uses cookies to collect data and improve your experience. This includes essential functionality, analytics, and preference settings.
You can disable cookies through your browser's settings, but this may affect the website's functionality.
5. Sharing Your Data
We do not sell or rent your data. Your personal information is only shared with:
- Trusted service providers who help us deliver our services (e.g. couriers, payment processors)
- Regulatory or legal authorities when required by law
All third-party providers are required to handle your data securely and in compliance with applicable laws.
6. Your Rights
You have the right to:
- Access the data we hold about you
- Correct any inaccurate or incomplete data
- Request the deletion of your data (subject to legal exceptions)
- Withdraw consent at any time
- Object to the use of your data
- File a complaint with the Information Commissioner’s Office (ICO)
7. Data Security
We implement appropriate technical and organisational measures to secure your data against unauthorised access, loss, or misuse.
This includes encryption, secure hosting, and internal access controls.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.
Once data is no longer needed, it will be securely deleted or anonymised.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page, and where appropriate, notified to you by email.
10. Contact
ROK Headwear
Website: www.rokheadwear.com
Email: hello@rokthebrand.com